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01480 499043

 

Mental Health crisis - who to call for help

The First Response Service provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support.  

The FRS team provides assessments in the community 24/7 and responds to urgent referrals from emergency services.

Contact the service by dialling 111 and selecting option 2.

 

What happens when I call?

The phone will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need. With your permission, they can also access your medical records to better meet your needs and to avoid you repeatedly having to tell us your situation. They can offer advice over the phone, put you in contact with our crisis services or even refer you to a Sanctuary - safe places run by mental health charity, Mind in Cambridgeshire. The Sanctuaries offer short-term practical and emotional support between 6pm and 1am, seven days a week.

Who can call?

You can call on your child's behalf.  The service is available to anyone, of any age, currently living in Cambridgeshire and Peterborough in mental health crisis, which could include:

 

  • Changes to mood
  • Withdrawing from people (close family, friends or work colleagues)
  • Not taking care of yourself like you usually would 
  • Having increased thoughts about your life not being worth living  
  • Excessive worry 
  • Feeling out of control or unable to cope 
  • Feeling anxious about leaving the house
  • Hearing voices or seeing things that others can’t 
  • Thinking about harming yourself.