what to do when things go wrong

This is one of the topics parents told us they wanted information on. We will be adding more information to this page soon. Let us know what you would like to see included.

Our social care page includes a link to Cambridgeshire County Council's complaints procedures.

If you want to know more about how to make a complaint about health services, contact PALS.

The Parent Partnership Service provides information, advice and support to parents of children with special educational needs who have concerns about how their child is being supported in school.

Since 19 April 2010, parents and pupils in Cambridgeshire have been able to complain to the Local Government Ombudsman (LGO) if they have an unresolved complaint against a school and have suffered injustice as a result of the 'prescribed functions of a headteacher' or the actions of a governing body. Read more on how you can contact the LGO if you feel this might apply to you. And see the LGO's top tips for making a complaint.

If you are the parent of a child with additional needs or a disability, you can find out more in the Parent Information Pack leaflets.