Summer holiday help for Cambridgeshire parent carers

The Pinpoint office is mostly closed over the summer holidays as we are funded in the main for term-time. 

The team will be picking up messages weekly – but cannot respond to urgent requests for information.  So here are some useful contacts to see you through.

We’ll be back week commencing September 3.  

School/college SEND Transport                     

If you have a problem, contact SETT (Social and Education Transport Team) direct.

They are regularly in touch with settings and taxi firms and, as contract managers, want to know of any concerns or issues.

More info and advice on our website
T: 01223 715596/ 715601/703893

Cambridgeshire Local Offer

The Local Offer is basically the information hub on SEND issues in Cambridgeshire.  It is hosted by the county council website and has lots of information on how children and young people aged 0 – 25 who have special educational needs and/or disabilities  are supported in the county. Information includes:

  • universal services that are available to everyone, such as schools, GPs
  • targeted support and services for children and young people who may need some additional, short term support
  • specialist services for children and young people who have complex needs and need longer term specialised support

Visit the Local Offer webpages

Contact – UK

Experienced UK charity supporting families with disabled children.

Lots of information and resources for parents.

Free helpline 0808 808 3555.



Mental Health crisis

The First Response Service provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support.

The FRS team provides assessments in the community 24/7 and responds to urgent referrals from emergency services.

Contact the service by dialling 111 and selecting option 2.


Legal rights and benefits

Working Families – the charity for working parents and carers – has a summer helpline running from July 30 to September 7.
Call for free legal advice about rights and benefits. 0300 012 0312.  It’s open Tuesday 12-2pm and Friday 12-2pm.

You can also email

Stuck for something to do?

Find some ideas on Pinpoint’s holiday activities webpage