SEND home/school transport

driver at steeting wheel

SEND home/school transport in Cambridgeshire is provided through the local authority’s transport team, which arranges journeys and vehicles for over 12000 children and young people to and from school every day. 

There are around 1130 SEND students and pupils, although numbers change due to social services’ client requirements.

The transport team is also responsible for around 96 After School Club pupils. In addition, it manages journeys for about 4,500 looked after children (LAC) each month, plus around 2,000 adult journeys a month.

It has over 1,000 active taxi contracts running each day (includes, LAC, respite, older people and SEND transport).  These are contracted to reputable, licensed operators who agree to the county council’s terms and conditions.  The taxi companies are responsible for recruiting drivers and passenger assistants.

At the June/July SEND Transport network meetings, transport manager Sue Eagle told parents that recruiting suitable staff to work the limited, term-time hours was very difficult, so that is why some contracts go to out of county providers. Certain areas of the county have no local firms who will employ PAs which again is why they are contracted out to a wider area.

However, she stressed that the county council has stricter criteria for drivers on Education and Social Services transport than some authorities. For example, anyone convicted of drink driving will not be re-employed for 10 years as opposed to the three years that are normally imposed. All drivers go through a DBS check as part of their licensing with the taxi firm and the LA do a further enhanced check on those drivers.invitation to transport meetings

Good to knows ...

Re-tendering contracts

Contracts have to be reviewed every three years and re-tendering is now on an individual school (not geographical) basis and will start only at the beginning of the academic year to give everyone more time to plan and communicate any changes.


Some drivers and PAs need bespoke or very specific NHS/medical training to safely transport certain pupils with additional needs/disabilities. For the first time this year, the county council recently organised Autism Education Trust training for 400 drivers and staff and had an excellent response. It’s hoped to repeat this over the summer holidays or autumn term so that more can attend.

Advice for parents

  • If you have a concern over your child or young person’s transport, do alert the Transport team as soon as you can and the team will do its best to sort things out.
  • All licensed drivers and passenger assistants should be able to provide a photo ID showing DBS enhanced clearance. sample id badgeThese are purple badges, approved by Cambridgeshire County Council’s transport team. See the sample one here.
  • If your usual driver or PA is sick and somebody new arrives to transport your child or young person without any notice and does not introduce themselves and show their purple badge – please let the transport office know.
  • Usual taxi broken down? Concerned a vehicle is not roadworthy? New vehicle taking your son or daughter to school? Call the transport team. They can make spot checks and award penalties to companies not adhering to the contract agreement or vehicle maintenance regulations.
  • If timings are an issue, or you have concerns regarding staff, medical needs, equipment, pupil behaviour, child protection, Parents should contact transport – numbers and email below.

Key contacts

In the first instance call Education Transport Team on 0345 045 5208.


These communications channels are monitored regularly throughout the day.

If you need to contact one of the team specifically, details are:

Manager – Sue Eagle –

Pamela Baugh:  tel 01223 715596

Hayley Lines: tel 01223 715601

Nic Tuck:  tel 01223 703893

Naomi Evans:  tel 01223 372692


Transport for post-16s

UK charity Contact, which supports families with disabled children, ran a school transport inquiry in 2017 and found local authorities “are increasingly reducing or charging school transport for 16 and 17 years – often with little notice.”

It says that “these seemingly small changes can have devastating consequences for families.” And has therefore produced new information for families, explaining their rights and how to challenge decisions.


Read the new advice